Refund policy

Return and Refund Policy

Change of Mind:

Please choose your products carefully. While we can provide full exchanges or store credit for products ordered before we dispatch the items, we cannot provide refunds for processed orders due to a change of mind.

Davely's Asian Supermarket retains the right to refuse to give you a free repair, replacement or refund for a product if:

• you simply changed your mind
• you misused the product or service in a way that contributed to the problem
• you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted
• a problem with a product was completely outside of the control of the business.

Refund for Products Prior to Dispatch:

A full refund can only be provided for the following reasons: 

• The product is unavailable for dispatch.
• The product is of unacceptable quality or is past used by date.
• The product does not match descriptions made on our website, on the product packaging, on labels, and in promotions or advertising.

You will be contacted by a team member to discuss the details prior to dispatch if a product in your order is unavailable. We cannot provide refunds for products in your order that are available and ready to be shipped. 

For Dispatched Items: 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The purchaser is liable for the return shipping cost.

To start a return, you can contact us at davelysasiansupermarket@gmail.com. Items sent back to us without first requesting a return will not be accepted. The customer will be responsible for the cost of return shipping and only the product value will be refunded. 

You can always contact us for any return question at davelysasiansupermarket@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For further details please refer to the Queensland Office of Fair Trading website:

https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/buying-products-and-services/guarantees-warranties-refunds/refunds